Minnesota's Number One COBRA Administrator

ClientServ is the only MN Administrator that guarantees if an employer pays premium for a terminated employee because of a ClientServ error, we will pay the premium! No one else makes that promise.

Too often, employees terminated months earlier still appear on the monthly insurance bill. The employer discovers the error and reports it to the carrier, but receives credit for only a month or two. The balance of the money is wasted. At $500 to $1,000 per month for family medical coverage, this kind of error is very costly. ClientServ confidently assures that its system prevent this type of error from occuring.

Compare ClientServ's services with others and you will see why more than 300 employers trust ClientServ with their COBRA administration.

ClientServ will:

• Customize its COBRA system to personalize your plan
• Audit your current active COBRA's for compliance and payments
• Audit vendor billings to insure they reflect active COBRA elections
• Notify your Qualified Beneficiaries that ClientServ serves as your COBRA administrator--notification includes a set of payment coupons

Notification and Processing of COBRA

ClientServ will:

• Create and mail all required COBRA Minnesota State Continuation notices to Qualified Beneficiaries, reducing your workload and assuring compliance
• Provide telephone support for employers and Qualified Beneficiaries giving you ready answers to COBRA questions
• Ensure that insurance coverage is terminated at the appropriate time, saving you money
• Phone insurance carriers to ensure that coverage(s) have been terminated, eliminating the risk of erroneous and expensive billings

Active COBRA

ClientServ will:

• Track for timely election decisions during the 60-day election period
• Track Qualified Beneficiaries election notices
• Collect COBRA premiums and forward them to the employer within two business days
• Reinstate a "Qualified Beneficiary" with vendors
• Verify by phone that coverages have been reinstated
• Notify a Qualified Beneficiary of errors in COBRA Payments
• Notify a Qualified Beneficiary of insufficient funds
• Notify employers at the time of COBRA termination
• Provide new payment coupons to all active COBRA participants if rates change

Other COBRA Services

ClientServ will:

• Notify the Qualified Beneficiary when COBRA conversion rights expire
• Provide new vendor applications to Qualified Beneficiaries when employers change vendors
• Provide new open enrollment notices to all active COBRA beneficiaries
• Maintain records for any possible IRS COBRA audit

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